experience

What should the experience of healthcare be?

This is an interesting look from Jesse James Garrett, a pioneer in product design, about building with the experience in mind (coined designing from the "outside in" by Tim O'Reilly.

Healthcare is, of course, more complex and more regulated than the personal electronics industry. But ... when we're starting a project (to build a product, to build a service, to design a process, to design a protocol, or whatever else we're doing to further healthcare), what should that experience be? What is the end result? What should this thing do for the clinicians, patients, administrators, and other relevant parties when we're done?

Take a peek ... it's three 7-10 minute clips.
http://link.brightcove.com/services/link/bcpid570322906/bclid570333599/bctid572020937

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